7-day replacement for faulty or damaged items
If your product arrives faulty, damaged or different from what you ordered, message us on WhatsApp at 0311 0528439 within 7 days of delivery with:
- Your order number
- A short video or photos showing the problem
Once we verify the issue, we send a replacement at no cost to you. If a replacement is not available, we refund the amount to your bank account, JazzCash or Easypaisa.
What we cannot replace
- Products damaged by misuse, dropping, water or wrong voltage.
- Used personal-care items (hair-removal heads, rollers, masks, cosmetics) unless faulty on arrival, for hygiene reasons.
- Change-of-mind returns after the parcel has been accepted.
Refusing a parcel
Please only order if you intend to receive the parcel. Refused parcels cost us two-way delivery. Numbers with repeated refusals may not be able to use Cash on Delivery in future.